Completed -
The scheduled maintenance has been completed.
Oct 29, 20:10 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 MDT
Scheduled -
Documoto will be offline for scheduled maintenance starting at 19:00 MST on October 29 (02:00 UTC on October 30) for up to 2 hours. However, the actual downtime may be shorter. For the latest updates, please visit http://status.documoto.com. We appreciate your patience as we work to enhance your Documoto experience!
Note: After the maintenance window, we will also be deploying updates to the Documoto Library and/or Admin Center. Please check your Documoto Admin Center Dashboard for more details.
Oct 27, 08:33 MDT
Resolved -
This incident has been resolved and all services remain operational.
Oct 21, 09:00 MDT
Update -
Our cloud infrastructure systems on AWS have recovered. We are continuing to monitor for any other potential impacts of the outage.
Oct 20, 14:06 MDT
Update -
Documoto's Support Center (support.documoto.com) is also subject to the same AWS outage disruptions, including our standard support inbox (support@documoto.com).
Please contact your Customer Success Manager directly, or contact us at clientservices@documoto.com during this time for support-related questions and issues.
Oct 20, 09:10 MDT
Monitoring -
We are currently monitoring all environments due to ongoing, intermittent issues with our cloud infrastructure provider (AWS). At this time, the Documoto application is operational; however, users may experience increased latency or occasional errors.
Although the root cause lies with AWS, our team is actively monitoring for any impact to our services and responding as needed to ensure stability. We appreciate your patience and will share further updates at https://status.documoto.com/ as the situation evolves.
Oct 20, 09:03 MDT